A patron who exhibits unacceptable or disruptive behaviour towards staff or other patrons will be asked to leave the venue. Dangerous activities such as aggressive moshing, stage diving, crowd surfing and climbing are not permitted and may result in the removal of patrons from the event.

You and/or your possessions may be subject to a security search upon entry, including being subject to a pat down and/or wanding search before entering the venue. If you refuse to present any of the requested items for searching, you may be denied entry. Below is a list of prohibited items that cannot be allowed into the venue.

• Drugs & alcohol.
• Anything deemed a weapon.
• Selfie sticks and GoPros.
• Large personal effects (coats, bags) that cannot be stored under your seat.
• Glass of any kind.
• Opened water/beverage bottles.
• Chewing gum.
• Laser pointers.
• Vivid marker & pens.
• Gang patches or paraphernalia.
• Professional cameras and other video or audio recording equipment.
• Any other items deemed by venue management or the promoter to be illegal, dangerous, or a nuisance to yourself or others.

• The Liquor Licensing Authority prohibits the serving of alcohol to intoxicated or under-aged persons. Anyone supplying alcohol to underage patrons will be escorted from the venue.
• There will be zero tolerance for intoxication. Anyone who arrives at the venue intoxicated or under the influence of illicit substances will be refused entry into the event, and patrons who become intoxicated will be asked to leave the venue.
• Illicit drugs and alcohol are prohibited from being brought into the venue and if found will be confiscated, and the patron(s) refused entry and/or escorted from the venue.
• Incidents involving alcohol or drugs will be referred to the NZ Police where the situation requires it.
• Smoking, vaping and the use of e-cigarettes are prohibited in all Auckland Live venues.

• Free water is available at all times. 
• We have food available – just ask us.
• We have a great range of low-alcohol & non-alcoholic beverages.
• Intoxicated people are not permitted on licensed premises. It is an offense to serve an intoxicated person.
• Intoxicated people will be required to leave the premises.
• A current NZ drivers license, passport, Hospitality NZ 18+ card or Kiwi Access card are the only types of ID that we can accept.
• If you look under 25, you may need to prove your age.
• Alcohol will not be promoted in an irresponsible manner.
• We actively encourage you to have a designated driver or take alternative forms of transport home. Please ask us if you need assistance arranging this.
• We have a zero tolerance policy for aggressive or unacceptable behaviour.
• We maintain a training and management policy to give our staff the skills & support they need to do their job.
• We want you to have a safe and enjoyable time with us.

• No clothing may be worn that may be confused with security staff, for example, high visibility vests.
• Clothing and costumes must conform to a reasonable standard of decency relevant to the event.
• Costumes must not take up more space than your seat or impact the view of others.
• Accessories that look like or can be used as weapons are not permitted.